Job Title: Fragrance Advisor

Job Type: Full-Time

Location: TBD

Company Overview:

Exclusive Lines is a premier luxury retailer specializing in a curated collection of the world’s most exclusive fragrances. Our aim is to provide an exceptional and personalized shopping experience to each customer, offering expert advice and access to luxurious scents that are second to none.

Job Description:

We are in search of a Luxury Fragrance Advisor who is driven, customer-focused, and eager to immerse themselves in the world of luxury fragrances. This individual will be a key player in our retail operations, delivering superior customer service, driving sales, and contributing to our brand’s prestigious reputation. A significant portion of the compensation will be commission-based, rewarding the successful candidate for their sales achievements and ability to meet key KPIs.

Key Responsibilities:

● Provide an exceptional and tailored customer service experience, going the extra mile to ensure customer satisfaction.
● Drive sales by understanding customers’ needs and recommending suitable luxury fragrances, leveraging your comprehensive product knowledge.
● Meet and exceed key KPIs, focusing on sales targets, customer service scores, and other metrics as defined by management.
● Resolve customer inquiries and complaints promptly and professionally, maintaining the high standards of our brand.
● Participate in inventory management, ensuring that the store is well-stocked and well presented as per brands’ guidelines.
● Attend sales events, trainings, and meetings as required, staying up-to-date with the latest trends in the luxury fragrance industry.

Required Skills and Qualifications:

● A minimum of 3 years’ experience in a customer service role within the hospitality industry.
● Proven ability to deliver exceptional customer service and exceed customer expectations.
● Strong communication skills with fluency in English.
● A proactive and positive attitude, with a willingness to go the extra mile for customers.
● Demonstrated ability to meet and exceed KPIs.
● Flexibility to work varying shifts, including weekends and holidays.

Preferred Qualifications:

Previous experience or a strong interest in the fragrance or luxury retail industry and the hospitality industry. Exclusive Lines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome all qualified applicants to apply.

How to Apply:

Please submit your application below and upload your resume/CV in the space provided.

Please include the subject line “Fragrance Advisor“.
We are excited to hear from you!