SHIPPING POLICY

  1. We offer complimentary island wide delivery on all orders above LKR 12,500.00, anything below will incur a delivery fee of LKR 300.00
  2. Once our system confirms your order, you will receive an email confirming we have got your order and it is being processed.
  3. The product is packed as per your request, you may request for complimentary gift wrapping or a gift box.
  4. Once packed as per your requests, they are forwarded to our nominated courier/delivery partner.
  5. Our  delivery will take place within 4 business days to Colombo 1-15 & inner suburbs. Please allow up to 7 business days for outstation orders. We do apologize for the longer delivery times, however the issue in the country means our couriers are facing delays.
  6. If it is a cash on delivery order, you may receive a call from the delivery company. This is to check and ensure you are at the delivery address when delivery takes place and for payment to be collected.
  7. We do not ship internationally. However, our products can be purchased internationally and delivered to your nominated delivery address within Sri Lanka.
  8. Makeup or Skincare orders are packed according to safety regulations to ensure the product reaches you in the same condition it left us in.
  9. You may track the delivery by calling our customer service hotline on: +94767977714. For outstation orders, you will receive a tracking number that can be put into https://www.aramex.com/ for tracking.
  10. Our hotline will be operational between the hours of 9:30AM – 7:00PM Daily.

 

These Shipping Policy were last updated in December 2020.