Job Title: Store Manager – MAC Retail Store

Job Type: Full-Time

Location: One Galle Face Mall

Company Overview:

Exclusive Lines is a premier luxury retailer specializing in a curated collection of the world’s
most exclusive fragrances. Our aim is to provide an exceptional and personalized shopping
experience to each customer, offering expert advice and access to luxurious scents that are
second to none.

Job Description:

We are seeking a dynamic and experienced Store Manager to lead our retail team. The successful candidate will excel in customer service, demonstrate superior management skills, and have a keen interest in the beauty industry. This role involves managing store operations, ensuring excellent customer service, handling staff, and driving sales. Compensation will include a significant commission component, rewarding the successful candidate for achieving and exceeding sales
targets and other key performance indicators..

Key Responsibilities:

● Oversee daily store operations, ensuring a smooth operation and exceptional customer service.
● Lead and motivate a team of beauty advisors and makeup artists to meet and exceed sales targets.
● Handle any crises that arise in the store, ensuring a swift and satisfactory resolution.
● Train and mentor staff, fostering a high-performing and supportive team environment.
● Manage inventory and ensure the store is well-stocked and attractively presented.
● Meet and exceed key KPIs, with a focus on sales targets, customer satisfaction scores, and other performance metrics.
● Stay informed about the latest trends and developments in the beauty industry.
● Attend and lead sales events, trainings, and meetings as required.

Required Skills and Qualifications:

● A minimum of 3 years’ experience in a customer service role within the hospitality or retail industry
● Proven ability to deliver exceptional customer service and exceed customer expectations.
● Strong communication skills with fluency in English.
● A proactive and positive attitude, with a willingness to go the extra mile for customers.
● Demonstrated ability to meet and exceed KPIs.
● Flexibility to work varying shifts, including weekends and holidays.

Preferred Qualifications:

● Previous experience or strong interest in the beauty, makeup, or skincare industry.
● A business or retail management degree is a plus.

Exclusive Lines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome all qualified applicants to apply.

How to Apply:

Please send your resume/CV to [email protected]
Please include the subject line “Store Manager – MAC Retail”.
We are excited to hear from you!